tag:status.asurint.com,2005:/historyAsurint Status - Incident History2024-03-29T01:22:52-04:00Asurinttag:status.asurint.com,2005:Incident/203881912024-03-29T22:00:00-04:002024-03-28T09:40:55-04:00March 2024 Tenant Platform Monthly System Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>22:00</var> EDT - Mar <var data-var='date'>30</var>, <var data-var='time'>00:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:40</var> EDT</small><br><strong>Scheduled</strong> - We want to make you aware that this Friday March 29th from 10:00pm - 12:00am EDT, we will be performing scheduled monthly maintenance to our systems. You may experience intermittent service outages during this time.</p>tag:status.asurint.com,2005:Incident/203881802024-03-29T22:00:00-04:002024-03-28T09:39:10-04:00March 2024 Asurint 2.0 Monthly System Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>22:00</var> EDT - Mar <var data-var='date'>30</var>, <var data-var='time'>00:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:39</var> EDT</small><br><strong>Scheduled</strong> - We want to make you aware that this Friday March 29th from 10:00pm - 12:00am EDT, we will be performing scheduled maintenance to our systems. You may experience intermittent service outages during this time.</p>tag:status.asurint.com,2005:Incident/203622262024-03-28T23:00:02-04:002024-03-28T23:00:02-04:00March Platform Maintenance<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:07</var> EDT</small><br><strong>Scheduled</strong> - We want to make you aware that this March 28th from 10:00 PM - 11:00 PM EDT, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve</p>tag:status.asurint.com,2005:Incident/203307402024-03-27T22:06:10-04:002024-03-27T22:06:10-04:00March 2024 Asurint 2.0 Platform Maintenance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:06</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>13:58</var> EDT</small><br><strong>Scheduled</strong> - We want to make you aware that this March 27th from 9:00 PM - 10:30 PM EDT, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.</p>tag:status.asurint.com,2005:Incident/203227562024-03-24T22:00:56-04:002024-03-24T22:00:56-04:00March 2024 Monthly System Maintenance<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:41</var> EDT</small><br><strong>Scheduled</strong> - We want to make you aware that this Sunday March 24th from 8:00pm - 10:00pm, we will be performing scheduled monthly maintenance to our systems. You may experience intermittent service outages during this time.</p>tag:status.asurint.com,2005:Incident/201386232024-03-04T12:48:21-05:002024-03-04T12:48:21-05:00Client Support Team Temporarily Unavailable<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:48</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:03</var> EST</small><br><strong>Identified</strong> - Our Client Support team will be unavailable to answer live chats and phone calls on Monday, March 4th, 2024 from 10:45am to 11:45am Eastern Standard Time. During this time you may leave a voicemail or send an email to support@asurint.com and we will respond as soon as possible.</p>tag:status.asurint.com,2005:Incident/201078132024-02-29T23:00:57-05:002024-02-29T23:00:57-05:00February Platform Maintenance<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>23:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>10:06</var> EST</small><br><strong>Scheduled</strong> - We want to make you aware that this February 29th from 10:00 PM - 11:00 PM EDT, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.</p>tag:status.asurint.com,2005:Incident/201082352024-02-29T22:30:56-05:002024-02-29T22:30:56-05:00February 2024 Asurint 2.0 Platform Maintenance<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>22:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>10:37</var> EST</small><br><strong>Scheduled</strong> - We want to make you aware that February 29th from 9:00 PM - 10:30 PM EDT, the Asurint team will be performing scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.</p>tag:status.asurint.com,2005:Incident/200977432024-02-28T12:14:04-05:002024-02-28T12:14:04-05:00Client Support - Unavailable via phone due to technical issue<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>12:14</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>09:20</var> EST</small><br><strong>Investigating</strong> - We apologize for the inconvenience as our Client Support team is currently unable to answer live phone calls due to a technical issue. Our team can be reached via chat or by sending an email to support@asurint.com. You may also leave a voicemail and we will respond as quickly as possible. Thank you for your patience as we work to resolve this issue!</p>tag:status.asurint.com,2005:Incident/200797862024-02-26T13:17:39-05:002024-02-26T13:17:39-05:00Asurint 2.0 Orders unable to move to completed status<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>13:17</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>12:55</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>12:53</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>10:38</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue which is impacting the ability to complete orders.</p>tag:status.asurint.com,2005:Incident/200494992024-02-25T22:00:56-05:002024-02-25T22:00:56-05:00February 2024 Monthly System Maintenance<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>22:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>19:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:19</var> EST</small><br><strong>Scheduled</strong> - We want to make you aware that this Sunday February 25th from 7:00pm - 10:00pm, we will be performing scheduled monthly maintenance to our systems. You may experience intermittent service outages during this time.</p>tag:status.asurint.com,2005:Incident/200410562024-03-01T18:05:56-05:002024-03-01T18:05:56-05:00Los Angeles County Revised Search Procedures for Criminal Cases<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:05</var> EST</small><br><strong>Update</strong> - On February 23rd, Los Angeles County removed the date of birth search field from its website and Public Access Terminals, throwing a wrench into background screening operations in the most populous county in the U.S.<br /><br />Our court runner partners have mobilized an all-hands-on-deck approach to address the changes. We created a task force with members of our senior leadership team and local LA researchers to continue to analyze how this change will impact screening in this area. As of today our court partners have visited 31 courthouses within the county, conducting rigorous testing of court terminals and engaging in in-depth discussions with court personnel to fully understand the situation and explore potential solutions.<br /><br />• LA County has officially removed the ability to perform searches based on date of birth, limiting us to name-based searches only.<br />• Every court clerk we spoke with would not verify any personal identifying information (PII).<br />• While case copies can be requested, the courts have limited bandwidth to process them, and the process varies from court to court. <br />• Processing times vary significantly, ranging from immediate fulfillment to several weeks. We expect delays to worsen with increased requests.<br /><br />Most courts restrict daily individual requests to just 5 case copies, making it inefficient and not scalable. This is a complex issue, and finding a long-term solution will take time. We are investigating any and all avenues to determine effective and compliant solutions. We understand others may claim quick fixes, but care should be taken that such claims: are legitimate, lawful, and compliant, do not increase risk to your organization and your customers and are scalable long-term solutions.<br /> <br />We're dedicated to finding effective ways to navigate this challenge. We've already implemented technology and data-driven solutions and we're continuing to seek further improvements.<br /><br />If you have any questions, please do not hesitate to reach out to Asurint’s Client Support Team.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:47</var> EST</small><br><strong>Investigating</strong> - We have been made aware that effective close of business February 23, 2024, the Superior Court of Los Angeles County will no longer include the month and year of birth as criteria in its criminal name search engines. <br /><br />We are actively investigating to understand the impact to criminal background fulfillment and any possible changes needed.<br /><br />Please expect delays in background screening beginning 2/26/2024.</p>tag:status.asurint.com,2005:Incident/197385912024-02-20T09:14:20-05:002024-02-20T09:14:20-05:00Victoria, TX website is still unavailable<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>09:14</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>10:42</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:09</var> EST</small><br><strong>Monitoring</strong> - Asurint continues to leverage additional sources to complete client requests.</p>tag:status.asurint.com,2005:Incident/200011802024-02-16T11:49:22-05:002024-02-16T11:49:22-05:00CBSV services will be down for scheduled maintenance<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:49</var> EST</small><br><strong>Monitoring</strong> - CBSV services will be down for scheduled maintenance on the following date : <br /><br />Beginning approximately 11:00 P.M. (ET) on Friday, February 23, 2024 until 6:00 A.M. (ET) Monday, February 26, 2024.</p>tag:status.asurint.com,2005:Incident/190374902024-02-16T07:59:12-05:002024-02-16T07:59:12-05:00Important: Update to GCIC Requirements<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>07:59</var> EST</small><br><strong>Resolved</strong> - Update in place for 3+ months. Is now tracked as BAU.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>13:21</var> EST</small><br><strong>Monitoring</strong> - As part of our continued commitment to be your trusted screening partner offering the highest level of compliance, we want to inform you effective today November 6th, there are several updates to the required authorization form for Georgia Crime Information Center (G.C.I.C). Most notably, the G.C.I.C. will not return records associated with alias names; rather, any matching results will only be returned for the submitted legal name. <br /><br />Additional requirements are listed below: <br /><br />• Race and Gender are now required fields: The form now includes race and gender options for the candidate to select including “unknown” and “prefer not to say”. <br /><br />• Authorization period is required: Asurint has defaulted the authorization form to indicate a 90-day authorization period. <br /><br />• Purpose Code: Asurint has defaulted the form to indicate “e” for employment purposes. <br /> <br />For clients enabled with Applicant Direct Portal, please use the following link for an example of the updated form. https://go.asurint.com/l/298262/2023-11-06/m1ndl5/298262/1699291361YE8m8uu3/GCIC_ADP_Example_Form_Completed.pdf<br /><br />For clients using the G.C.I.C. form outside of the Applicant Direct Portal, please use the following link to view the updated form. https://go.asurint.com/l/298262/2023-11-06/m1ndlv/298262/1699291415mRtb0UTM/Master_GCIC_Consent.pdf<br /><br />We are committed to making the necessary changes as seamless as possible to you and your business. Please do not hesitate to reach out if you have additional questions or concerns regarding these important changes at support@asurint.com or 1-800-906-1674.</p>tag:status.asurint.com,2005:Incident/199125072024-02-06T15:36:03-05:002024-02-06T15:36:03-05:00Richland, OH - court website is down<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>15:36</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>08:41</var> EST</small><br><strong>Monitoring</strong> - We will continue to monitor and will expedite current orders as soon as the it becomes available.</p>tag:status.asurint.com,2005:Incident/199156992024-02-06T09:38:38-05:002024-02-06T09:38:38-05:00PA court websites offline due to cyber attack<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:38</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:27</var> EST</small><br><strong>Monitoring</strong> - We will continue to monitor for accessibility. <br />https://www.abc27.com/pennsylvania/cyber-attack-shuts-down-pennsylvania-courts-website/</p>tag:status.asurint.com,2005:Incident/197955202024-02-01T08:54:02-05:002024-02-01T08:54:02-05:00CBSV services will be down for scheduled maintenance<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:54</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:44</var> EST</small><br><strong>Monitoring</strong> - CBSV services will be down for scheduled maintenance on the following date : <br /> <br />Beginning approximately 11:00 P.M. (ET) on Friday, January 26, 2024 until 6:00 A.M. (ET) Monday, January 29, 2024.</p>tag:status.asurint.com,2005:Incident/198769202024-03-08T17:25:50-05:002024-03-08T17:25:50-05:00Fulton, GA system outage<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:24</var> EST</small><br><strong>Update</strong> - At this time, the terminals in Fulton County are partially functional. We are actively working through the backlog and will share ETA updates as they become available.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>09:15</var> EST</small><br><strong>Update</strong> - As you may be aware, Fulton County's government system in Georgia recently fell victim to a cyberattack, resulting in the primary index being knocked offline. This incident has temporarily halted criminal background check investigations since the outage occurred on January 29, 2024.<br /><br />As of February 14th, the county is still experiencing significant system outages and errors, continuing the delays in background screening processes. We have been able to confirm the following information:<br /><br />• Case and sentencing information on the Public Access Terminals (PAT) remain unavailable.<br />• Documents and imaging accessibility on PAT remains down.<br />• Their systems are experiencing frequent timing out. <br />• Hard files cannot be pulled due to restricted access level within the system.<br />• Clerk – level access remains the same as public access.<br /><br />At this time, an approximate resolution date has not been provided by the County. Stay informed by checking the Fulton County website for updates: https://fultonclerk.org.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> EST</small><br><strong>Monitoring</strong> - Fulton County is experiencing an unexpected county-wide IT outage that is currently affecting multiple. Initial indication was that the site may return to accessibility on February 5th, however it is still unavailable. We will continue to monitor but please expect delays.</p>tag:status.asurint.com,2005:Incident/198593272024-01-29T22:17:47-05:002024-01-29T22:17:47-05:00January Asurint 2.0 Platform Maintenance<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>22:17</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>21:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>11:27</var> EST</small><br><strong>Scheduled</strong> - We want to make you aware that this January 29th from 9:00 PM - 10:30 PM EST, the Asurint team will be performing scheduled maintenance on our Asurint 2.0 Platform. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.</p>tag:status.asurint.com,2005:Incident/198306902024-01-28T22:00:49-05:002024-01-28T22:00:49-05:00January 2024 Monthly System Maintenance<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>22:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:06</var> EST</small><br><strong>Scheduled</strong> - We want to make you aware that this Sunday January 28th from 8:00pm - 10:00pm, we will be performing scheduled monthly maintenance to our systems. You may experience intermittent service outages during this time.</p>tag:status.asurint.com,2005:Incident/198316502024-01-25T21:00:36-05:002024-01-25T21:00:36-05:00January 2024 Platform Maintenance<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>21:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:25</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>22:00</var> EST</small><br><strong>Scheduled</strong> - We want to make you aware that this January 25th from 10:00 PM - 11:00 PM EDT, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.</p>tag:status.asurint.com,2005:Incident/196795202024-01-22T10:43:41-05:002024-01-22T10:43:41-05:00CBSV scheduled maintenance<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:43</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>11:35</var> EST</small><br><strong>Monitoring</strong> - CBSV services will be down for scheduled maintenance on the following date : <br /><br />Beginning approximately 11:00 P.M. (ET) on Friday, January 19, 2024 until 6:00 A.M. (ET) Monday, January 22, 2024.</p>tag:status.asurint.com,2005:Incident/190858722024-01-17T09:07:41-05:002024-01-17T09:07:41-05:00Victoria, TX and Hale, TX website down<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:07</var> EST</small><br><strong>Resolved</strong> - Hale is still down, but creating new item to remove Victoria</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>09:41</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>09:38</var> EST</small><br><strong>Monitoring</strong> - Both websites remain inaccessible. The clerks have still been unable to provide an ETA for restoration of service.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>11:30</var> EST</small><br><strong>Identified</strong> - The court website is down and prevents us from completing orders. The issue has been escalated to the Court for resolution. Please expect delays until this is resolved.</p>tag:status.asurint.com,2005:Incident/194144952024-01-17T09:06:19-05:002024-01-17T09:06:19-05:00Multiple GA websites are down<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:06</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>09:20</var> EST</small><br><strong>Update</strong> - Baldwin, Bryan, Carroll, Coweta, Dougherty, Newton, and Henry counties are now available. We will continue to monitor Thomas for accessibility.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>09:03</var> EST</small><br><strong>Monitoring</strong> - The court's online index was down for maintenance in the following counties: Baldwin, Bryan, Carroll, Coweta, Dougherty, Henry, Newton, and Thomas. As of 12/7/2023, the online index is available but images are currently unavailable. Due to this, all searches with possible hits must be conducted at the court. Please expect delays.</p>