Platform Login Issues

Incident Report for Asurint

Resolved

This incident has been resolved.
Posted Dec 03, 2025 - 12:35 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 03, 2025 - 11:02 EST

Update

We are aware that this issue may have intermittent impact on ATS integrations which would receive an error but then accept on subsequent retry.
Posted Dec 03, 2025 - 09:16 EST

Identified

We are aware of an issue with Okta authentication which can cause significant delay to login to platform or place orders via platform.
Posted Dec 03, 2025 - 08:53 EST
This incident affected: Asurint | Background Screening Platform, Asurint | Client Integration API, Asurint | Tenant Screening Platform, Asurint | Tenant Client Integration API, and Asurint | Insights.
← Current Status Powered by Atlassian Statuspage