South Carolina Court Records Update
Update - At this time, many South Carolina Courts are unable to provide a second identifier, either full date of birth or address. As a result, approximately 10–15% of searches are experiencing delays due to insufficient identifiers.

The following counties cannot be completed with clerk assistance. All other counties can currently be completed through clerk assistance. Please note: this list is subject to change.

• Berkeley
• Chester
• Cherokee
• Greenville
• Jasper
• Lancaster
• Spartanburg
• Sumter
• Union

To help mitigate these delays and maintain timely results, Asurint will automatically utilize the South Carolina SLED (law enforcement) check, when necessary, to corroborate a potential record. The SLED product carries a $26 fee, which will be applied only when this additional verification is required.

If you would like to opt out of this process, please contact our Client Support Team at support@asurint.com, via live chat, or by calling 1-800-906-1674.

If you choose to opt out, please be aware of the following:
- For each impacted order, you will receive a fee approval request before Asurint can proceed with the SLED search.
- If the fee is not approved within 3 business days, the South Carolina search will be canceled.

We will continue to provide updates as they are made available from the court.
Jan 27, 2026 - 15:15 EST
Update - Please be advised of delays in South Carolina. We will continue to monitor and provide updates.
Jan 26, 2026 - 11:09 EST
Monitoring - As of January 1, 2026, and without prior notice, address information has been removed from South Carolina’s public court case search system, leaving only name and year of birth as identifiers. This change has an industry wide impact and is not unique to Asurint.

The update stems from a 2024 law (SB0126) that allows individuals in law enforcement to request removal of identifying information from public records. In response, the Supreme Court directed the AOC’s IT team to remove address information across all cases statewide.

The PBSA is actively engaging with the AOC and the Supreme Court to address the impact of this change and advocate for solutions that balance privacy protections and employer screening needs. Members of the Access Subcommittee will meet next week to discuss potential next steps.

Asurint will continue to monitor developments closely and share updates as more information becomes available.

What This Means for Asurint Clients

• South Carolina Record Research:
- No impact is expected to accuracy or turnaround time.

• Single County Criminal Searches:
- Clear Results: We anticipate little to no impact. More than 65% of county searches are cleared when no records match the candidate’s name and year of birth, and that process remains unchanged.

- Records with Potential Matches (Hits):
- We expect little to no impact to turnaround time when reporting records in the following counties: Abbeville, Allendale, Anderson, Bamberg, Barnwell, Calhoun, Fairfield, Hampton, Lee, McCormick and Saluda.
- In all other counties, some records may require additional court verification to confirm full date of birth and/or full address. In those cases, you may see an increase in turnaround time.

Asurint will continue to utilize a minimum of two identifiers, and two plus identifiers for common names, when reporting cases.
Jan 08, 2026 - 08:53 EST
Delays in Mississippi
Update - Please expect continued delays for the following counties; Lee, Tate, Lowndes. These searches are clerk-assisted, and local courts are currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We will continue to monitor and provide updates.
Jan 26, 2026 - 11:10 EST
Monitoring - Please expect delays in Mississippi for the following counties; Lee, Pontotoc, Tate, Lowndes. These searches are clerk-assisted, and local courts are currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We will continue to monitor and provide updates.
Jan 14, 2026 - 13:10 EST
Asurint | Background Screening Platform Operational
Asurint | Client Integration API Operational
Asurint | Tenant Screening Platform Operational
Asurint | Tenant Client Integration API Operational
Asurint | Data Availability Operational
Asurint | Insights Operational
Asurint | Customer Service Platform Operational
Partnerships | Application Tracking Systems Operational
Partnerships | United States Court System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 3, 2026

No incidents reported today.

Feb 2, 2026
Delays in California
Resolved - This incident has been resolved.
Feb 2, 13:41 EST
Update - Please be advised of continued delays in Orange, California, due to intermittent website issues. We will continue to monitor and provide updates.
Jan 26, 11:12 EST
Monitoring - Pleas expect delays in Orange, California, as their website is currently experiencing intermittent issues. We will continue to monitor and provide updates.
Jan 21, 12:48 EST
Feb 1, 2026
February 2026 Database Maintenance
Completed - The scheduled maintenance has been completed.
Feb 1, 21:56 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 20:30 EST
Scheduled - We want to make you aware that this Sunday February 1st from 8:30pm - 10:30pm EST, we will be performing Database maintenance to our systems. You may experience intermittent service outages during this time.
Jan 29, 12:41 EST
Jan 31, 2026

No incidents reported.

Jan 30, 2026
Delays in Virginia
Resolved - This incident has been resolved.
Jan 30, 11:15 EST
Update - Please expect continued delays in Virginia. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We are actively monitoring the situation and will continue to provide updates.
Jan 26, 11:10 EST
Monitoring - Please expect potential delays in Virginia. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We are actively monitoring the situation and will continue to provide updates.
Jan 16, 11:18 EST
Philadelphia Amends Fair Criminal Record Screening Standards Ordinance
Resolved - This incident has been resolved.
Jan 30, 09:50 EST
Update - As we previously communicated, Philadelphia’s mayor signed amendments to the city’s Fair Criminal Record Screening Standards Ordinance (FCRSSO) into law on October 8th. The amendments go into effect January 6, 2026.

Asurint has prepared a sample pre-adverse action letter (https://go.asurint.com/l/298262/2025-12-18/y3r3kr/298262/17660919404myuJqay/Philadelphia_Pre_Adverse_Action_Letter___Sample.pdf) as an educational resource. As with all of our sample documents, we’d like to remind you that this document should not be construed as legal guidance or counsel. We always recommend you partner with qualified legal counsel regarding your legal obligations.

As noted in the sample, the Philadelphia Human Relations Commission has still not published a sample summary of the individual’s rights under the FCRSSO. We’ve included a link to the Human Relations Commission’s website in our sample pre-adverse action letter. We will be routinely checking to see if – and when – a sample rights notice is published. Once it is published, we will follow up with an additional communication and updated sample pre-adverse action letter.

If you use Asurint’s adverse action services, and would like to update the pre-adverse action letter leveraged for Philadelphia, please let us know so that we can coordinate on necessary next steps by contacting our Client Support Team at support@asurint.com, via live chat, or by calling 1-800-906-1674.

Please feel free to contact the Compliance team at compliance@asurint.com if you have additional questions regarding the FCRSSO amendments
Dec 19, 12:08 EST
Identified - Philadelphia’s mayor signed amendments to the city’s Fair Criminal Record Screening Standards Ordinance (FCRSSO) into law on October 8th. The amendments go into effect January 6, 2026.

Overview of the amendments

Definitions:
- New definitions for terms such as felony, misdemeanor, summary offense and incarceration.
- Adverse action has been redefined to mean any action that negatively affects an applicant or employee’s compensation, terms, or condition of current or future work.

Individualized assessment language broadened:
- Employers may not exclude applicants or employees unless, based on the individualized assessment performed, a reasonable person could conclude employing the individual would pose a specific unacceptable risk to the operation of the business or to coworkers or customers, as independently determined by the factfinder.
- Factors that must be considered as part of the individualized assessment were broadened to include specific examples of evidence of rehabilitation, such as completion of a job training program and service to the community.

Adverse action impacts:
- Prior to taking adverse action, the employer must provide notice, which must include:
* Identification of the specific convictions considered
* Copy of the background report or criminal record used
* A summary of the individual’s rights under the FCRSSO
* Statement that the employer will consider evidence of any error in the criminal history records and evidence of rehabilitation and mitigation if provided by the individual, including a list of the types of evidence that may be offered
* Instruction as to how the individual can exercise their right to provide evidence or explanation directly to the employer.
- Note: the 10 business day waiting period between the pre-adverse and final adverse action notice did not change.

Criminal records reporting restrictions extended:
- Misdemeanor convictions older than 4 years
- Expunged, sealed or otherwise restricted criminal records
- Summary offenses
- Currently employers may not consider felony convictions older than 7 years. This provisions continues in the FCRSSO.

There are additional aspects of the FCRSSO that have been amended. We encourage impacted clients to review the amendments in full with qualified legal counsel.

Asurint’s action items:
Asurint is taking the following actions in response to these amendments:

Criminal record reporting:
- By the effective date, we will implement system logic to automatically redact misdemeanor convictions older than 4 years. Asurint already has logic in place to redact felony convictions older than 7 years, and does not report summary offenses, or expunged or sealed records.

Adverse action:
- We are evaluating a sample pre-adverse action notice that addresses the amended requirements. This includes the summary of rights under the FCRSSO. The Philadelphia Commission Human Relations is authorized to issue regulations and create forms for employers to consider. We are tracking the Commission’s activity in the event sample forms become available.
- By the effective date, we will update our adverse action logic to require a “specific reason” for any orders where the individual’s submitted address falls within Philadelphia. This will prompt the user to the select the criminal history information from the report which will then populate into the pre-adverse action letter.

Please feel free to contact our Compliance team at compliance@asurint.com if you have additional questions regarding the FCRSSO amendments. We will be in touch once we have additional information regarding sample pre-adverse action letter updates.
Oct 13, 16:49 EDT
Winter Storm Delays
Resolved - This incident has been resolved.
Jan 30, 08:26 EST
Update - A severe winter storm continues to cause widespread court closures across the U.S. due to hazardous travel conditions, ice, snow, and power outages.

Please note:
- Only searches requiring in‑person court clerk validation are affected.
- Online systems for all listed locations remain operational.

The following courts are currently closed due to weather conditions:
- Arkansas: All counties closed
- District of Columbia: Courts closed
- Massachusetts: All counties closed
- Maryland: All counties closed
- Maine: All counties closed
- West Virginia: All counties closed
Jan 26, 15:45 EST
Monitoring - Please be advised that several regions are currently under severe weather alerts through the weekend. Significant snowfall may result in closures and cause delays into next week. We will continue to monitor the situation and provide updates.
Jan 23, 14:34 EST
Previous Version of eScreen Paper COCs No Longer Accepted
Resolved - This incident has been resolved.
Jan 30, 08:26 EST
Monitoring - As previously shared, beginning October 1, 2025, a new eScreen version of paper Chain of Custody forms (COCs) will be required.

Additionally, effective 01/01/2026:

- Quest DOT COCs will no longer be accepted
- Any COCs referencing the previous MRO are invalid

If you currently use paper COCs, you should have received a courtesy box of updated forms. If you have not received this, please contact our Support team to avoid disruptions.
Dec 9, 09:30 EST
Jan 29, 2026
January 2026 Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 22:00 EST
Scheduled - We want to make you aware that January 29th from 10:00 PM - 11:00PM EDT, the Asurint team will be performing maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Jan 27, 16:06 EST
Jan 28, 2026

No incidents reported.

Jan 27, 2026

Unresolved incident: South Carolina Court Records Update.

Jan 26, 2026
Delays in Kansas
Resolved - This incident has been resolved.
Jan 26, 11:14 EST
Monitoring - Please expect potential delays in Kansas as their court system undergoes a statewide update. We will continue to monitor and share updates as they become available.
Jan 20, 09:14 EST
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Scheduled Network Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jan 23, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 00:00 EST
Scheduled - Upstream network provider will be performing maintenance to enhance performance and reliability. During this time, you may experience intermittent connectivity issues. We apologize for any inconvenience and appreciate your understanding.
Jan 22, 10:06 EST
Jan 22, 2026

No incidents reported.

Jan 21, 2026
January 2026 Asurint Tenant Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 23:08 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 22:00 EST
Scheduled - We want to make you aware that this January 21st from 10:00 PM - 12:00 AM EST, the Asurint team will be performing our scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Jan 20, 10:49 EST
Jan 20, 2026
January 2026 Asurint IQScreen Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jan 20, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 EST
Scheduled - We want to make you aware that this January 29th from 9:00 PM - 11:00 PM EST, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Jan 20, 10:51 EST
← Incident History Powered by Atlassian Statuspage