Update - We have good news!
FedEx has fully restored service to the New Orleans area. eScreen has accounted for the vast majority of specimens collected prior to the storm.

• As of September 20, eScreen has received and screened all specimens delivered to their laboratories to-date.
• Electronic collection records prior to September 5, for any specimen not yet received by the lab, will be canceled.
• If a test is still needed for those candidates and a ‘received at lab’ status is not indicated, a re-test is recommended.
• Specimens requiring additional testing may still experience delays.

We realize that you may have experienced delays in result reporting due to the complications of Hurricane Ida, and we thank you for your patience.
Sep 21, 14:48 EDT
Monitoring - We are continuing to monitor the situation to determine if the backlog of samples impacted from Hurricane Ida has been resolved.
Sep 21, 10:26 EDT
Identified - **UPDATE** eScreen delays due to Hurricane Ida

We are pleased to announce that power has been restored, via generators, to eScreen’s Gretna, LA lab and operations have resumed. Please note that, although operations has been restored at the lab, there will continue to be reporting delays of tested specimens as eScreen continues to work through the backlog of samples. However, eScreen is closely monitoring the recovery process and working through all outstanding specimens as quickly as possible.

Thank you again for your patience and understanding during this challenging time. Our thoughts and prayers continue to be with everyone impacted by this dangerous storm.
Sep 3, 17:10 EDT
Identified - For a list of COVID related court closures as of today please click here here

For a list of all alternative product recommendations based on court closures and delays as of today please click here

For additional information on Asurint's response to COVID-19 and for candidate resources please use the following links:

Additional COVID-19 Information for Clients
COVID-19 Resources for Candidates
Jan 25, 16:30 EST
Asurint | Background Screening Platform ? Operational
Asurint | Client Integration API ? Operational
Asurint | Data Availability ? Operational
Asurint | Insights ? Operational
Asurint | Customer Service Platform ? Operational
Partnerships | Application Tracking Systems ? Operational
Partnerships | United States Court System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2021

No incidents reported today.

Sep 22, 2021

No incidents reported.

Sep 21, 2021
Resolved - This incident has been resolved.
Sep 21, 13:48 EDT
Identified - North Carolina MVR reporting is experiencing an outage. We are actively monitoring the situation.
Sep 21, 10:12 EDT
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
Completed - The scheduled maintenance has been completed.
Sep 9, 23:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 EDT
Scheduled - We want to make you aware that this Thursday September 9th 2021 from 10:00 PM - 11:00 PM EDT, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Sep 7, 10:24 EDT