Identified - Our Client Support team will be unavailable for live chats and phone calls on Thursday, April 30th, 2026, from 12:45 PM to 3:15 PM EST.

During this time, you may leave a voicemail or email us at support@asurint.com and we will respond as soon as possible.

We apologize for any inconvenience this may cause and appreciate your understanding.

Apr 29, 2026 - 11:00 EDT
Update - Please continue to expect delays in Arizona, primarily in; Maricopa. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times.
Apr 27, 2026 - 03:04 EDT
Monitoring - Please expect potential delays in Arizona, primarily in; Maricopa. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We are actively monitoring the situation and will continue to provide updates.
Mar 17, 2026 - 15:29 EDT
Update - The Clayton, Georgia website is now operational. Please continue to expect delays, as these searches are clerk-assisted and experiencing higher than usual volumes. We will continue to monitor and provide updates.
Apr 27, 2026 - 15:04 EDT
Monitoring - Please expect delays in Clayton, Georgia, as their website is currently down. We will continue to monitor the situation and provide updates.
Apr 22, 2026 - 17:58 EDT
Identified - The Social Security Administration has published a revised CBSV Form (Form SSA-89, 05-2025). Please start using the revised form immediately when this product is requested. While the form has been revised, the requirements of the form have not changed including needing a handwritten signature.

The updated form is available here: https://www.ssa.gov/forms/ssa-89.pdf

The revised form must be used by April 30, 2026. Starting on that date, Asurint will reject all non-compliant forms.

Note: If you currently use Asurint’s CBSV mail delivery services, the forms will automatically be updated by April 30, 2026.

If you have any questions, please feel free to email the Asurint Internal Audits team at internalaudits@asurint.com.

Mar 30, 2026 - 17:08 EDT
Monitoring - As of January 1, 2026, and without prior notice, address information was removed from South Carolina’s public court case search system, leaving only name and year of birth as identifiers. This change has an industry wide impact and is not unique to Asurint.

The update stems from a 2024 law (SB0126) that allows individuals in law enforcement to request removal of identifying information from public records. In response, the Supreme Court directed the AOC’s IT team to remove address information across all cases statewide.

At this time, most South Carolina lower courts are unable to provide a second identifier. As a result, clerk assistance is no longer reliably available across the majority of counties.

To help mitigate delays and maintain timely results, Asurint will continue to automatically utilize the South Carolina SLED (law enforcement) check, when necessary, to corroborate a potential record. The SLED product carries a $26 fee, which will be applied only when this additional verification is required.

For further questions or to discuss options, please contact our Client Support Team at support@asurint.com, via live chat, or by calling 1-800-906-1674.

Apr 15, 2026 - 12:10 EDT
Asurint | Background Screening Platform Operational
Asurint | Client Integration API Operational
Asurint | Tenant Screening Platform Operational
Asurint | Tenant Client Integration API Operational
Asurint | Data Availability Operational
Asurint | Insights Operational
Asurint | Customer Service Platform Operational
Partnerships | Application Tracking Systems Operational
Partnerships | United States Court System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

April 2026 Platform Maintenance Apr 30, 2026 22:00-23:00 EDT

We want to make you aware that April 30th from 10:00 PM - 11:00PM EDT, the Asurint team will be performing maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Posted on Apr 27, 2026 - 10:25 EDT
Apr 30, 2026

No incidents reported today.

Apr 29, 2026
Completed - The scheduled maintenance has been completed.
Apr 29, 21:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 21:00 EDT
Scheduled - We want to make you aware that this April 29th from 9:00 PM - 11:00 PM EDT, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Apr 7, 16:33 EDT
Resolved - This incident has been resolved.
Apr 29, 09:54 EDT
Identified - Please be advised that the Mississippi statewide fee will be increasing from $10 to $15 effective 04/01/2026.

This change will apply to all Mississippi statewide searches moving forward.

Apr 1, 13:40 EDT
Apr 28, 2026

No incidents reported.

Apr 27, 2026

Unresolved incidents: Delays in Georgia, Revised CBSV Consent Form Available, Delays in Arizona.

Apr 26, 2026
Completed - The scheduled maintenance has been completed.
Apr 26, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 20:00 EDT
Scheduled - We want to make you aware that this Sunday April 26th from 8:00pm - 11:00pm EST, we will be performing scheduled monthly maintenance to our systems. You may experience intermittent service outages during this time.
Apr 23, 17:39 EDT
Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
Resolved - This incident has been resolved.
Apr 23, 15:57 EDT
Monitoring - eScreen is currently experiencing latency when generating documents such as ePassports. This may result in failures during event scheduling where document generation is required. Additionally, this may impact document retrievals for result certifications.

Our team is actively monitoring the situation in close coordination with eScreen and will provide updates as more information becomes available.

Apr 23, 11:22 EDT
Apr 22, 2026
Apr 21, 2026
Resolved - This incident has been resolved.
Apr 21, 11:55 EDT
Update - Please continue to expect delays in Georgia, primarily in; Clayton. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times.
Apr 21, 09:00 EDT
Monitoring - Please expect potential delays in Georgia, primarily in; Clayton. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We are actively monitoring the situation and will continue to provide updates.
Mar 27, 09:31 EDT
Resolved - This incident has been resolved.
Apr 21, 09:01 EDT
Update - Please continue to expect potential delays in West Virginia, primarily in; Berkeley, Cabell, Kanawha. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times.
Apr 13, 09:47 EDT
Monitoring - Please expect potential delays in West Virginia, primarily in; Berkeley, Cabell, Kanawha. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We are actively monitoring the situation and will continue to provide updates.
Mar 24, 11:41 EDT
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Resolved - This incident has been resolved.
Apr 17, 09:04 EDT
Monitoring - Please expect delays on Arizona MVRs, as the DMV website is currently down. We will continue to monitor and provide updates.
Apr 16, 15:43 EDT
Completed - The scheduled maintenance has been completed.
Apr 17, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 EDT
Scheduled - We want to make you aware that this April 16th from 10:00 PM - 12:00 AM EDT, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Apr 7, 16:31 EDT
Apr 16, 2026