Delays in Ohio
Update - Please continue to expect potential delays in Ohio. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We are actively monitoring and will continue to provide updates.
Oct 15, 2026 - 04:39 EDT
Update - Please continue to expect potential delays in Ohio. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We are actively monitoring and will continue to provide updates.
Sep 28, 2026 - 12:46 EDT
Monitoring - Please expect potential delays in Ohio, primarily in; Cuyahoga. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We are actively monitoring and will continue to provide updates.
May 22, 2026 - 09:10 EDT
Louisiana MVR Delays
Monitoring - Louisiana MVRs are back online and we will be reviewing MVRs that come back as completed to ensure we are receiving all items available from the state. The state is still not reporting close dates for all suspensions at this time.
Oct 09, 2026 - 16:07 EDT
Identified - Please expect delays on Louisiana MVRs due to issues resulting from their recent update to the state's MVR system.

Processing of Louisiana MVRs is temporarily on hold while the issue is being resolved. We will provide updates as more information becomes available.
Sep 30, 2026 - 10:47 EDT
Asurint | Background Screening Platform Operational
Asurint | Client Integration API Operational
Asurint | Tenant Screening Platform Operational
Asurint | Tenant Client Integration API Operational
Asurint | Data Availability Operational
Asurint | Insights Operational
Asurint | Customer Service Platform Operational
Partnerships | Application Tracking Systems Operational
Partnerships | United States Court System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

October 2026 IQScreen Tenant Platform Maintenance Oct 15, 2026 22:00 - Oct 16, 2026 00:00 EDT

We want to make you aware that this October 15th from 10:00 PM - 12:00 AM EDT, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Posted on Oct 07, 2026 - 15:07 EDT

System Maintenance - 10/17/2026 Oct 17, 2026 10:00-12:00 EDT

We want to make you aware that this Saturday October 17th from 10:00am - 12:00pm EST, we will be performing scheduled maintenance to our systems. You may experience intermittent service outages during this time.
Posted on Oct 15, 2026 - 16:10 EDT

October 2026 IQScreen Employment Platform Maintenance Oct 29, 2026 21:00-23:00 EDT

We want to make you aware that this October 29th from 9:00 PM - 11:00 PM EDT, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Posted on Oct 07, 2026 - 15:06 EDT

Oct 15, 2026

Clayton County, GA Processing Update
Resolved - This incident has been resolved.
Oct 15, 16:38 EDT
Update - Please note that clerk-assisted searches in Clayton County, GA currently have an expected turnaround time of 7-14 business days.
Oct 9, 16:01 EDT
Identified - Please note that clerk-assisted searches in Clayton County, GA currently have an expected turnaround time of 7-14 business days.
Sep 28, 12:45 EDT
Oneida County, NY Fee Update
Resolved - This incident has been resolved.
Oct 15, 16:38 EDT
Update - We are continuing to work on a fix for this issue.
Oct 9, 16:01 EDT
Identified - Effective immediately, Oneida County, NY has implemented a new court fee structure of $5 for every two years searched. Additionally, criminal court searches can no longer be conducted by the public and must be submitted directly to the clerk's office.

The court has not provided an estimated turnaround time under this new process. Please expect delays while the county adjusts to these procedural changes.
Sep 29, 11:56 EDT
IQ Screen Search Update
Resolved - This incident has been resolved.
Oct 15, 16:37 EDT
Monitoring - Beginning September 30th, there will be additional features available on our IQ Screen platform!

What's Changing?

- Increased Search Capabilities: In addition to searching our IQ Screen Platform by Report Number, you will now be able to search reports based on candidate SSN, First Name, Last Name, and/or Email Address.

- Users with View Reports now see the 'Reports Dashboard' upon login.

*Available search fields may vary based on account configuration and user access.

For questions or assistance, please contact Asurint Support by phone at 1-800-906-1674, by email at Support@asurint.com, or through Live Chat.
Sep 29, 16:42 EDT
Delays in Washington
Resolved - This incident has been resolved.
Oct 15, 16:37 EDT
Identified - Please note searches submitted in Island, San Juan, Skagit, Snohomish, and Whatcom Counties are currently on hold due to a statewide database update taking place October 7-12. Processing will resume once the update is complete and the courts confirm data is current.
Oct 9, 16:11 EDT
Severe Weather Alert: Possible Court Closures
Resolved - This incident has been resolved.
Oct 15, 16:37 EDT
Identified - Severe Weather Alert: Intense storms may result in temporary court closures and processing delays in parts of Alabama, Mississippi, and the Florida Panhandle. We are closely monitoring conditions and will provide updates as they become available.
Oct 9, 16:22 EDT
Scheduled Maintenance Notice: CBSV Service Outage
Resolved - This incident has been resolved.
Oct 15, 16:36 EDT
Monitoring - Please note. that searches may be delayed, forced closed, or require client requested closure due to the service interruption due to maintenance.
Oct 9, 16:06 EDT
Identified - CBSV services will be down for scheduled maintenance from September 29, 2026, at 9:00 PM ET through October 5, 2026, at 6:00 AM ET.

Searches submitted during this maintenance window may experience processing delays or may be unable to be completed until service is restored.
Sep 28, 12:45 EDT
Court Closures –October 12th (Columbus Day observance)
Resolved - This incident has been resolved.
Oct 15, 16:06 EDT
Identified - Please be advised that many courts across the country will be closed, October 12, 2026, in observance of Columbus Day. As a result, delays may occur for searches requiring in‑person access or clerk assistance.
Oct 9, 16:14 EDT
Client Support Temporarily Unavailable – October 15th, 2026
Resolved - This incident has been resolved.
Oct 15, 16:05 EDT
Identified - Please note that our Client Support team will be unavailable to answer live chats and phone calls on Thursday, October 15th, 2026, from 11:45 AM to 2:15 PM Eastern Standard Time.

During this time, you may:
• Leave a voicemail
• Send an email to support@asurint.com

We will respond to all inquiries as soon as possible once we’re back online. Thank you for your understanding!
Oct 14, 14:59 EDT

Oct 14, 2026

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

October 2026 IQScreen Tenant Platform Maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 23:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 22:00 EDT
Scheduled - We want to make you aware that this October 1st from 10:00 PM - 12:00 AM}EDT, the Asurint team will be performing our scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Sep 29, 16:03 EDT
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