Update - We are continuing to monitor delays due to the wildfires. The Hollywood Courthouse and the Pasadena Courthouse are currently closed.

As evacuations remain in effect, additional courthouses may close. We have resources in place for expedited searches.

Jan 13, 2025 - 15:59 EST
Update - Please expect delays in Los Angeles due to the current wildfires. We are monitoring the situation closely and will provide updates as they become available.
Jan 08, 2025 - 17:03 EST
Update - San Joaquin: Turnaround times have returned to normal.

Sacramento & Los Angeles: Turnaround times remain delayed. We will continue to monitor the situation and provide updates.

Dec 31, 2024 - 10:24 EST
Update - San Joaquin: Turnaround times remain delayed. We will continue to monitor the situation and provide updates.

Sacramento & Los Angeles: We expect to return to regular operations and standard TAT by the end of December.

Dec 17, 2024 - 13:26 EST
Update - San Joaquin: We expect to return to regular operations and standard TAT by 12/13.

Sacramento & Los Angeles: We expect to return to regular operations and standard TAT by the end of December.

Dec 02, 2024 - 12:39 EST
Monitoring - San Joaquin: The court is experiencing technical difficulties resulting in delays to obtain case information.

Sacramento & Los Angeles: Court restrictions are currently limiting the number of searches per person at access terminals. Please expect delays.

Nov 15, 2024 - 08:43 EST
Monitoring - Please expect delays in Kent County, MI, due to system issues on the court's end. We will continue to monitor and provide updates.
Jan 13, 2025 - 15:57 EST
Identified - Due to rising costs in the drug testing market, our partner eScreen has informed us of a price adjustment that you may see in your invoices moving forward.

- No Show Fee: $2.50 for any OHS services where a candidate does not attend their scheduled appointment. Appointments can be cancelled or rescheduled on the same day.

- OHS Alaska & Hawaii Services: For any OHS services completed in these states, there will be a $150 service fee, plus cost of service

Nov 01, 2024 - 17:23 EDT
Asurint | Background Screening Platform ? Operational
Asurint | Client Integration API ? Operational
Asurint | Tenant Screening Platform ? Operational
Asurint | Tenant Client Integration API ? Operational
Asurint | Data Availability ? Operational
Asurint | Insights ? Operational
Asurint | Customer Service Platform ? Operational
Partnerships | Application Tracking Systems ? Operational
Partnerships | United States Court System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We want to make you aware that this January 16th from 9:00 PM - 11:00 PM EST, the Asurint team will be performing our scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Posted on Jan 09, 2025 - 12:36 EST
We want to make you aware that this January 30th from 9:00 PM - 11:00 PM EST, the Asurint team will be performing our scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Posted on Jan 09, 2025 - 12:37 EST
Past Incidents
Jan 15, 2025

No incidents reported today.

Jan 14, 2025

No incidents reported.

Jan 13, 2025
Resolved - This incident has been resolved.
Jan 13, 15:58 EST
Update - The Grand Rapids, MI website remains down. We will continue to monitor the situation closely and provide updates as they become available.
Jan 8, 16:58 EST
Monitoring - The Grand Rapids, MI website is still currently down. We will continue to monitor the situation closely and provide updates as they become available.
Jan 2, 09:48 EST
Identified - Please expect delays in Grand Rapids, MI as their website is currently down. We will continue to monitor the situation closely and provide updates as they become available.
Dec 23, 16:17 EST
Resolved - This incident has been resolved.
Jan 13, 11:34 EST
Monitoring - Courthouses will be closed on 1/10 due to inclement weather.

Please anticipate delays in the following counties:
Chattooga
Fannin
Gilmer
Murray
Union 
Walker
Whitfield
Pickens

Jan 9, 16:52 EST
Resolved - This incident has been resolved.
Jan 13, 11:34 EST
Monitoring - Please expect delays as multiple NSOPW websites are currently down. We will continue to monitor the situation closely and provide updates as they become available.
Jan 9, 09:31 EST
Resolved - This incident has been resolved.
Jan 13, 10:26 EST
Monitoring - Delays may occur in South Carolina due to inclement weather. We will continue to monitor the situation closely and provide updates as they become available.
Jan 10, 14:03 EST
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Resolved - This incident has been resolved.
Jan 10, 20:48 EST
Investigating - We are currently investigating this issue.
Jan 10, 20:43 EST
Jan 9, 2025
Completed - The scheduled maintenance has been completed.
Jan 9, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:00 EST
Scheduled - We want to make you aware that January 9th from 10:00 PM - 11:00PM EDT, the Asurint team will be performing maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Dec 17, 08:19 EST
Completed - The scheduled maintenance has been completed.
Jan 9, 22:03 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 21:00 EST
Scheduled - We want to make you aware that this January 9th from 9:00 PM - 11:00 PM EST, the Asurint team will be performing our scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Dec 16, 16:42 EST
Resolved - This incident has been resolved.
Jan 9, 15:44 EST
Update - Turnaround times remain delayed. We are continuing to monitor the situation closely and will provide updates as they become available.
Jan 8, 17:00 EST
Monitoring - Due to the recent winter storm, all Kentucky counties are closed. A state of emergency has been declared by the Governor, and all state buildings will be closed on Monday, January 6th. This will not delay all orders, only orders where supplemental information is required by the court clerk.

We will continue to monitor the situation closely and provide updates as they become available.

Jan 6, 17:02 EST
Completed - The scheduled maintenance has been completed.
Jan 9, 14:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 13:30 EST
Scheduled - We want to make you aware today January 9th from 1:30 PM - 2:30 PM EST, the Asurint team will be performing maintenance. We do not expect any service interruptions while we make enhancements to our platform.
Jan 9, 11:45 EST
Resolved - This incident has been resolved.
Jan 9, 09:11 EST
Investigating - We are currently investigating an issue affecting the turnaround time on our Fraud and Abuse Control Information System (FACIS) based products. Thank you for your patience, while we work to bring this to a resolution.
Jan 7, 16:39 EST
Jan 8, 2025
Jan 7, 2025
Resolved - This incident has been resolved.
Jan 7, 10:17 EST
Monitoring - The Wood, OH website is still currently down. We will continue to monitor the situation closely and provide updates as they become available.
Jan 2, 09:48 EST
Identified - Please expect delays in Wood, OH as their website is currently down. We will continue to monitor the situation closely and provide updates as they become available.
Dec 30, 09:35 EST
Jan 6, 2025
Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025
Resolved - This incident has been resolved.
Jan 2, 09:47 EST
Identified - In observance of New Years Day, Asurint offices will be closed on Wednesday January 1st, 2025. We will resume normal business hours on Thursday January 2nd, 2025.

We appreciate your understanding and wish you a wonderful start to the new year!

Dec 26, 15:47 EST
Resolved - This incident has been resolved.
Jan 2, 09:46 EST
Identified - CBSV services will be down for scheduled maintenance on the following dates:

Beginning approximately 9:00 p.m., Friday , December 13, 2024 (EDT) until 6:00a.m., Monday December 30, 2024 (EDT).

Nov 25, 19:34 EST
Jan 1, 2025

No incidents reported.