Update - The FMCSA has granted a temporary waiver allowing interstate commercial driver’s license (CDL) holders, commercial learner’s permit (CLP) holders, and motor carriers to continue relying paper copies of medical examiner’s certificates as proof of drivers’ medical certification for up to 15 days after the date the medical examiner’s certificate is issued.

The waiver is in effect until October 12, 2025, and a copy of the waiver is available on FMCSA’s website. https://nationalregistry.fmcsa.dot.gov/assets/resource-center/FINAL%20NRII%20Waiver%207-14-2025.pdf

The FMCSA recognized that some drivers may face delays as certified medical examiners and State Driver’s Licensing Agencies transition from the paper-based process to the secure, electronic transmission of driver medical certification information under the Medical Examiner’s Certification Integration (NRII) final rule.

In addition, FMCSA has issued a recommendation to certified medical examiners that, in addition to submitting physical qualification examination results electronically, they continue to issue drivers a paper medical examiner’s certificate during this period of transition to NRII.

For additional information, please visit the FMCSA’s NRII Learning Center at https://nationalregistry.fmcsa.dot.gov/nriilearning-center.

Jul 15, 2025 - 09:03 EDT
Monitoring - We want to inform you of an important regulatory update from FMCSA that may impact your drivers.

As of June 23, 2025, the FMCSA has implemented updated medical certification reporting requirements under the National Registry II (NRII) initiative.

Previously, drivers were responsible for submitting their own medical certificates to their state Departments of Motor Vehicles (DMVs). Under the new process, only medical examiners are authorized to submit medical certification results directly to the FMCSA. These results are then shared with the appropriate state DMVs.

It’s important to emphasize that this update only affects how medical certificates are submitted. It does not change how state DMVs report information. This change was introduced to streamline the process and reduce errors associated with driver-submitted documentation.

Please note that the following states have not yet adopted this new submission process. In these states, drivers must continue to submit their medical certificates:

Alaska, California, Florida, Iowa, Kentucky, Louisiana, New Hampshire, New Jersey, New York, Oklahoma, Vermont, Wyoming

We have observed a minimal increase in missing medical certificates in reports, primarily due to delays in medical examiners submitting results. We anticipate these delays will decrease as organizations adjust to the new process.

Asurint is proactively monitoring this updated requirement. If you have any questions or concerns, please contact our Support team via email, phone, or live chat.

Email: support@asurint.com
Phone: 1.800.906.1674 
Live Chat: www.Asurint.com

Jul 14, 2025 - 14:55 EDT
Update - Please continue to expect delays in Riverside, California. We're actively monitoring for any developments and will continue to provide updates.
Jul 08, 2025 - 09:43 EDT
Update - Please continue to expect delays due to intermittent system outages at the courthouse. We will continue to monitor and provide updates.
Jun 30, 2025 - 09:56 EDT
Monitoring - Please be advised that delays may occur due to intermittent system outages at the courthouse. We will continue to monitor and provide updates.
Jun 13, 2025 - 14:52 EDT
Identified - Effective July 7, 2025, the U.S. Department of Health and Human Services (HHS) has published changes to the Mandatory Guidelines for Federal Workplace Drug Testing Programs. These updates include standardized nomenclature for THC and its metabolites to enhance clarity and consistency in reporting.

As a result, eScreen MRO-verified reports will reflect updated nomenclature for Marijuana Metabolite on all HHS-, DOT-, and NRC-regulated tests.

Current Drug Test Name: Marijuana Metabolite
New Drug Test Name: Marijuana Metab. (delta9THCC)

Please note that any reprints of results originally released prior to July 7, 2025, will also display the updated drug test name: Marijuana Metab. (delta9THCC).

We appreciate your attention to this update.

Jul 07, 2025 - 10:20 EDT
Asurint | Background Screening Platform ? Operational
Asurint | Client Integration API ? Operational
Asurint | Tenant Screening Platform ? Operational
Asurint | Tenant Client Integration API ? Operational
Asurint | Data Availability ? Operational
Asurint | Insights ? Operational
Asurint | Customer Service Platform ? Operational
Partnerships | Application Tracking Systems ? Operational
Partnerships | United States Court System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

July 2025 System Maintenance Jul 16, 2025 22:00-23:00 EDT

We want to make you aware that this Wednesday July 16th from 10:00pm - 11:00pm EST, we will be performing scheduled maintenance to our systems. You may experience intermittent service outages during this time.
Posted on Jul 14, 2025 - 16:31 EDT
Jul 16, 2025

No incidents reported today.

Jul 15, 2025

Unresolved incident: Important Update: FMCSA Medical Certification Reporting Requirements.

Jul 14, 2025
Resolved - This incident has been resolved.
Jul 14, 14:43 EDT
Identified - We are currently experiencing intermittent issues with our support queues impacting our ability to receive emails sent to Asurint. At this time, we do not have an ETA for full resolutions, but we are actively working on it and will keep you updated as we learn more.

For immediate assistance, please contact our Support team via phone 1.800.906.1674 or chat.

Jul 14, 11:09 EDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Resolved - This incident has been resolved.
Jul 10, 08:54 EDT
Update - The Puerto Rico Police Department has restored its systems following the recent cyberattack. We appreciate your continued patience as we work to return to normal processing speeds.
Jul 7, 09:36 EDT
Update - The Puerto Rico Police Department continues to address the effects of a recent cyberattack, which has impacted their criminal records system. As a result, order processing in Puerto Rico may be delayed. We will continue to provide updates.
Jun 30, 09:54 EDT
Monitoring - Please expect delays in Puerto Rico due to a cyberattack that has impacted the Puerto Rico Police Department. We are actively monitoring the situation and will continue to provide updates.
Jun 23, 10:16 EDT
Jul 9, 2025

No incidents reported.

Jul 8, 2025

Unresolved incident: Delays in Riverside, California.

Jul 7, 2025
Resolved - This incident has been resolved.
Jul 7, 19:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 16:48 EDT
Investigating - We are currently investigating an issue related to delayed processing for orders.
Jul 7, 15:48 EDT
Resolved - This incident has been resolved.
Jul 7, 14:02 EDT
Identified - Please expect delays on Florida MVRs as the DMV website is currently down. We will continue to monitor and provide updates.
Jul 7, 10:04 EDT
Resolved - This incident has been resolved.
Jul 7, 09:37 EDT
Identified - In observance of Independence Day, Asurint offices will be closed on Friday, July 4th , 2025. We will resume normal business hours on Monday, July 7th, 2025. We appreciate your understanding and wish you a meaningful and restful holiday.
Jul 2, 10:06 EDT
Resolved - This incident has been resolved.
Jul 7, 09:33 EDT
Update - The Rocky River website is still down at this time. We will continue to provide updates.
Jun 30, 09:57 EDT
Monitoring - Please expect potential delays in Cuyahoga County, Ohio, as the Rocky River website is currently down. We will continue to monitor and provide updates.
Jun 13, 14:41 EDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Resolved - This incident has been resolved.
Jul 3, 14:16 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 14:04 EDT
Investigating - We are currently investigating this issue.
Jul 3, 13:55 EDT
Jul 2, 2025
Resolved - This incident has been resolved.
Jul 2, 11:26 EDT
Update - We are working diligently to restore normal processing times and will continue to share updates.
Jun 30, 12:45 EDT
Update - Recent updates to the state’s website may cause intermittent delays in order processing. We are actively managing these changes and have a process in place to minimize impact.
Jun 17, 10:43 EDT
Monitoring - Please expect potential delays in Michigan due to intermittent website issues. We will continue to monitor and provide updates.
May 19, 15:16 EDT