NSOPW Delays
Identified - Please expect delays on NSOPW searches due to intermittent issues with the website. TAT is expected to return to normal by the end of day 12/4/2024.
Dec 03, 2024 - 17:35 EST
Delays in California
Update - San Joaquin: We expect to return to regular operations and standard TAT by the end of the week.

Sacramento & Los Angeles: We expect to return to regular operations and standard TAT by the end of December.
Dec 02, 2024 - 12:39 EST
Monitoring - San Joaquin: The court is experiencing technical difficulties resulting in delays to obtain case information.

Sacramento & Los Angeles: Court restrictions are currently limiting the number of searches per person at access terminals. Please expect delays.
Nov 15, 2024 - 08:43 EST
CBSV Scheduled Maintenance
Identified - CBSV services will be down for scheduled maintenance on the following dates:

Beginning approximately 9:00 p.m., Friday , December 13, 2024 (EDT) until 6:00a.m., Monday December 30, 2024 (EDT).
Nov 25, 2024 - 19:34 EST
Occupational Health Price Change Notification
Identified - Due to rising costs in the drug testing market, our partner eScreen has informed us of a price adjustment that you may see in your invoices moving forward.

- No Show Fee: $2.50 for any OHS services where a candidate does not attend their scheduled appointment. Appointments can be cancelled or rescheduled on the same day.

- OHS Alaska & Hawaii Services: For any OHS services completed in these states, there will be a $150 service fee, plus cost of service
Nov 01, 2024 - 17:23 EDT
Asurint | Background Screening Platform ? Operational
Asurint | Client Integration API ? Operational
Asurint | Tenant Screening Platform ? Operational
Asurint | Tenant Client Integration API ? Operational
Asurint | Data Availability ? Operational
Asurint | Insights ? Operational
Asurint | Customer Service Platform ? Operational
Partnerships | Application Tracking Systems ? Operational
Partnerships | United States Court System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
December 2024 Asurint Tenant Platform Maintenance Dec 5, 2024 21:00-23:00 EST
We want to make you aware that this December 5th from 9:00 PM - 11:00 PM EST, the Asurint team will be performing scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Posted on Nov 26, 2024 - 13:25 EST
December 2024 Asurint 2.0 Platform Maintenance Dec 19, 2024 21:00-23:00 EST
We want to make you aware that this December 19th from 9:00 PM - 11:00 PM EST, the Asurint team will be performing scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Posted on Nov 26, 2024 - 13:27 EST
Past Incidents
Dec 4, 2024

No incidents reported today.

Dec 3, 2024
Pennsylvania MVRs Services Unavailable
Resolved - This incident has been resolved.
Dec 3, 16:50 EST
Identified - PA MVR services are currently unavailable due to unexpected maintenance from the state. Please expect delays.
Dec 3, 14:48 EST
Dec 2, 2024
San Diego County Fair Chance Ordinance - Important Update
Resolved - This incident has been resolved.
Dec 2, 12:07 EST
Identified - San Diego County recently passed a new Fair Chance Ordinance (FCO) that takes effect today, October 10th. The full Ordinance is located here: https://bosagenda.sandiegocounty.gov/cobservice/cosd/cob/content?id=0901127e8110d91d.

Overview

The FCO applies to individuals applying to employment, transfers or promotions whose employment position involves performing at least two (2) hours of work on average each week within the unincorporated areas of San Diego County.

There are several new unlawful employment practices including not inquiring into or using criminal history information until after a conditional offer is extended. We recommend reviewing the FCO in its entirety and consulting with qualified legal counsel as we are limiting this communication to the adverse action impacts.

Adverse Action Impacts

Prior to taking adverse action, employers must make a written individualized assessment analyzing whether the criminal history has a direct and adverse relationship with the specific job duties. Specific factors to consider are outlined in the FCO. The FCO does not appear to require employers provide the written individualized assessment to the individual.

The pre-adverse action notice must include: (i) the specific conviction(s) forming the basis for the preliminary decision, (ii) a copy of the criminal background report, (iii) notice of the individual’s right to file a complaint with the OLSE for violation of the FCO and with the California Civil Rights Department for violation of the Fair Chance Act, and (iv) an explanation of the individual’s right to respond and the deadline to respond. The explanation needs to inform the individual that they may submit evidence challenging the accuracy of the background report, offer evidence of rehabilitation or mitigating circumstances, or both.

Individuals must then have at least 5 business days to respond before final adverse action is taken. If an individual disputes the report’s accuracy, they must receive another 5 business days. Employers must leave the position open during the waiting period.

Action Items

As the majority of the new FCO’s adverse action requirements are in alignment with the California statewide law, Asurint does not believe additional system modifications are necessary at this time. If initiating the pre-adverse action letter in the Asurint system on an individual with a California-based address, you are already prompted to identify the specific conviction(s) that are forming the basis for your decision.

However, there is a need for impacted employers to review their adverse action letters. Asurint has updated our sample pre-adverse action letter. We encourage you to have any letters used reviewed by qualified legal counsel. Please note, we will not be making any automatic updates to adverse action letters you may use in our system. Please contact Asurint if you would like changes made.

Please contact our Compliance team at compliance@asurint.com if you have any questions. We’re happy to answer your emails, hop on a call or provide any educational information to help you navigate this situation.
Oct 10, 16:14 EDT
Court Closures
Resolved - This incident has been resolved.
Dec 2, 12:07 EST
Identified - The following courthouses will be closed the week of Monday, 11/25 - Friday, 11/29 and will re-open on Monday, December 2nd. Please expect delays.

Fresno, CA
Madera, CA
Nov 22, 14:48 EST
Holiday Closure Notice - Thanksgiving
Resolved - This incident has been resolved.
Dec 2, 12:01 EST
Identified - In observance of Thanksgiving Holiday, Asurint offices will be closed on November 28th and November 29th 2024. We will resume normal business hours on December 2nd.

We appreciate your understanding and wish you a wonderful and restful holiday.
Nov 27, 08:54 EST
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024
Missouri MVR Delays
Resolved - This incident has been resolved.
Nov 27, 08:56 EST
Investigating - The Missouri MVR website is currently down, resulting in delays on MVRs. We will continue to monitor this issue and provide updates.
Nov 18, 10:56 EST
Nov 26, 2024
Delays in Washington
Resolved - This incident has been resolved.
Nov 26, 16:00 EST
Monitoring - Washington's Administrative Office of the Courts network is restored. There is a significant backlog our team is diligently working to resolve. Please expect continued delays. We will continue to provide updates as we work through the backlog.
Nov 19, 13:41 EST
Update - The Washington's Administrative Office of the Courts network is still down at this time. We will continue to provide updates.
Nov 14, 09:11 EST
Identified - Please expect delays as the Washington's Administrative Office of the Courts network is currently down. Currently there is not an ETA on when this issue will be resolved. We will continue to provide updates.
Nov 6, 09:41 EST
Nov 25, 2024

Unresolved incident: CBSV Scheduled Maintenance.

Nov 24, 2024
November 2024 Monthly System Maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 20:00 EST
Scheduled - We want to make you aware that this Sunday November 24th from 8:00pm - 10:00pm, we will be performing scheduled monthly maintenance to our systems. You may experience intermittent service outages during this time.
Nov 21, 14:58 EST
Nov 23, 2024

No incidents reported.

Nov 22, 2024
Nov 21, 2024
November 2024 Platform Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 22:00 EST
Scheduled - We want to make you aware that this November 21st from 10:00 PM - 11:00PM EDT, the Asurint team will be performing maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Nov 19, 08:14 EST
November 2024 Tenant Platform Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 22:16 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 22:01 EST
Scheduled - We want to make you aware that this November 21st from 10:00 PM - 11:30 PM EST, the Asurint team will be performing our scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Nov 20, 13:08 EST
November 2024 2.0 Platform Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 21:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 21:00 EST
Scheduled - We want to make you aware that this November 21st from 9:00 PM - 11:00 PM EST, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Nov 18, 14:35 EST
Delays in Bibb, Georgia
Resolved - This incident has been resolved.
Nov 21, 11:28 EST
Investigating - Please expect delays in Bibb, Georgia due to a technical issue at the courthouse. We will continue to monitor this issue and provide updates.
Nov 18, 10:31 EST
Nov 20, 2024
Client Support Team Temporarily Unavailable (11/20/2024 1pm-3pm)
Resolved - This incident has been resolved.
Nov 20, 16:38 EST
Identified - Our Client Support team will be unavailable to answer live chats and phone calls on Wednesday, November 20th, 2024 from 1:00pm-3:00pm, Eastern Standard Time. During this time you may leave a voicemail or send an email to support@asurint.com and we will respond as soon as possible.

We apologize for any inconvenience this may cause.
Nov 15, 06:48 EST
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