Asurint Status

Court Delays

Identified - For a list of COVID related court closures as of today please click here here

For a list of all alternative product recommendations based on court closures and delays as of today please click here

For additional information on Asurint's response to COVID-19 and for candidate resources please use the following links:

• Additional COVID-19 Information for Clients
• COVID-19 Resources for Candidates
Jan 25, 16:30 EST

Asurint | Background Screening Platform Operational

Asurint | Client Integration API Operational

Asurint | Data Availability Operational

Asurint | Insights Operational

Asurint | Customer Service Platform Operational

Partnerships | Application Tracking Systems Operational

Partnerships | United States Court System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 18, 2021

No incidents reported today.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

October 2021 Platform Maintenance

Completed - The scheduled maintenance has been completed.
Oct 14, 22:38 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:09 EDT

Scheduled - We want to make you aware that this Thursday Oct 14th from 10pm - 10:30pm EDT, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Oct 14, 22:07 EDT

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

eScreen delays due to Hurricane Ida

Resolved - *RESOLVED* eScreen delays due to Hurricane Ida
The backlog of shipping and testing specimens, due to hurricane Ida, has been completed. Transit and testing times are back to normal.
Oct 7, 16:28 EDT

Update - **eScreen Hurricane Ida Recovery Update**

eScreen continues to make progress with the backlog of samples impacted by Hurricane Ida. Their labs are operating 24/7 as they continue to work through the last remaining impacts of the storm.

* As of 9/20, all specimens delivered to their labs have been received and screened.
* Specimens requiring additional testing may experience additional delays, but should return to "standard turn-around times" by close of business October 8th.
* Results will continue to be released as they become available.

Thank you for your continued understanding and partnership!
Sep 27, 10:39 EDT

Update - We have good news!
FedEx has fully restored service to the New Orleans area. eScreen has accounted for the vast majority of specimens collected prior to the storm.

• As of September 20, eScreen has received and screened all specimens delivered to their laboratories to-date.
• Electronic collection records prior to September 5, for any specimen not yet received by the lab, will be canceled.
• If a test is still needed for those candidates and a ‘received at lab’ status is not indicated, a re-test is recommended.
• Specimens requiring additional testing may still experience delays.

We realize that you may have experienced delays in result reporting due to the complications of Hurricane Ida, and we thank you for your patience.
Sep 21, 14:48 EDT

Monitoring - We are continuing to monitor the situation to determine if the backlog of samples impacted from Hurricane Ida has been resolved.
Sep 21, 10:26 EDT

Identified - **UPDATE** eScreen delays due to Hurricane Ida

We are pleased to announce that power has been restored, via generators, to eScreen’s Gretna, LA lab and operations have resumed. Please note that, although operations has been restored at the lab, there will continue to be reporting delays of tested specimens as eScreen continues to work through the backlog of samples. However, eScreen is closely monitoring the recovery process and working through all outstanding specimens as quickly as possible.

Thank you again for your patience and understanding during this challenging time. Our thoughts and prayers continue to be with everyone impacted by this dangerous storm.
Sep 3, 17:10 EDT

Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.

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