Monitoring - Washington's Administrative Office of the Courts network is restored. There is a significant backlog our team is diligently working to resolve. Please expect continued delays. We will continue to provide updates as we work through the backlog.
Nov 19, 2024 - 13:41 EST
Update - The Washington's Administrative Office of the Courts network is still down at this time. We will continue to provide updates.
Nov 14, 2024 - 09:11 EST
Identified - Please expect delays as the Washington's Administrative Office of the Courts network is currently down. Currently there is not an ETA on when this issue will be resolved. We will continue to provide updates.
Nov 06, 2024 - 09:41 EST
Investigating - The Missouri MVR website is currently down, resulting in delays on MVRs. We will continue to monitor this issue and provide updates.
Nov 18, 2024 - 10:56 EST
Investigating - Please expect delays in Bibb, Georgia due to a technical issue at the courthouse. We will continue to monitor this issue and provide updates.
Nov 18, 2024 - 10:31 EST
Monitoring - San Joaquin: The court is experiencing technical difficulties resulting in delays to obtain case information.

Sacramento & Los Angeles: Court restrictions are currently limiting the number of searches per person at access terminals. Please expect delays.

Nov 15, 2024 - 08:43 EST
Identified - Due to rising costs in the drug testing market, our partner eScreen has informed us of a price adjustment that you may see in your invoices moving forward.

- No Show Fee: $2.50 for any OHS services where a candidate does not attend their scheduled appointment. Appointments can be cancelled or rescheduled on the same day.

- OHS Alaska & Hawaii Services: For any OHS services completed in these states, there will be a $150 service fee, plus cost of service

Nov 01, 2024 - 17:23 EDT
Identified - San Diego County recently passed a new Fair Chance Ordinance (FCO) that takes effect today, October 10th. The full Ordinance is located here: https://bosagenda.sandiegocounty.gov/cobservice/cosd/cob/content?id=0901127e8110d91d.

Overview

The FCO applies to individuals applying to employment, transfers or promotions whose employment position involves performing at least two (2) hours of work on average each week within the unincorporated areas of San Diego County.

There are several new unlawful employment practices including not inquiring into or using criminal history information until after a conditional offer is extended. We recommend reviewing the FCO in its entirety and consulting with qualified legal counsel as we are limiting this communication to the adverse action impacts.

Adverse Action Impacts

Prior to taking adverse action, employers must make a written individualized assessment analyzing whether the criminal history has a direct and adverse relationship with the specific job duties. Specific factors to consider are outlined in the FCO. The FCO does not appear to require employers provide the written individualized assessment to the individual.

The pre-adverse action notice must include: (i) the specific conviction(s) forming the basis for the preliminary decision, (ii) a copy of the criminal background report, (iii) notice of the individual’s right to file a complaint with the OLSE for violation of the FCO and with the California Civil Rights Department for violation of the Fair Chance Act, and (iv) an explanation of the individual’s right to respond and the deadline to respond. The explanation needs to inform the individual that they may submit evidence challenging the accuracy of the background report, offer evidence of rehabilitation or mitigating circumstances, or both.

Individuals must then have at least 5 business days to respond before final adverse action is taken. If an individual disputes the report’s accuracy, they must receive another 5 business days. Employers must leave the position open during the waiting period.

Action Items

As the majority of the new FCO’s adverse action requirements are in alignment with the California statewide law, Asurint does not believe additional system modifications are necessary at this time. If initiating the pre-adverse action letter in the Asurint system on an individual with a California-based address, you are already prompted to identify the specific conviction(s) that are forming the basis for your decision.

However, there is a need for impacted employers to review their adverse action letters. Asurint has updated our sample pre-adverse action letter. We encourage you to have any letters used reviewed by qualified legal counsel. Please note, we will not be making any automatic updates to adverse action letters you may use in our system. Please contact Asurint if you would like changes made.

Please contact our Compliance team at compliance@asurint.com if you have any questions. We’re happy to answer your emails, hop on a call or provide any educational information to help you navigate this situation.

Oct 10, 2024 - 16:14 EDT
Asurint | Background Screening Platform ? Operational
Asurint | Client Integration API ? Operational
Asurint | Tenant Screening Platform ? Operational
Asurint | Tenant Client Integration API ? Operational
Asurint | Data Availability ? Operational
Asurint | Insights ? Operational
Asurint | Customer Service Platform ? Operational
Partnerships | Application Tracking Systems ? Operational
Partnerships | United States Court System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
November 2024 2.0 Platform Maintenance Nov 21, 2024 21:00-23:00 EST
We want to make you aware that this November 21st from 9:00 PM - 11:00 PM EST, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Posted on Nov 18, 2024 - 14:35 EST
November 2024 Tenant Platform Maintenance Nov 21, 2024 22:00-23:30 EST
We want to make you aware that this November 21st from 10:00 PM - 11:30 PM EST, the Asurint team will be performing our scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Posted on Nov 20, 2024 - 13:08 EST
November 2024 Platform Maintenance Nov 21, 2024 22:00-23:00 EST
We want to make you aware that this November 21st from 10:00 PM - 11:00PM EDT, the Asurint team will be performing maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Posted on Nov 19, 2024 - 08:14 EST
Past Incidents
Nov 20, 2024
Resolved - This incident has been resolved.
Nov 20, 16:38 EST
Identified - Our Client Support team will be unavailable to answer live chats and phone calls on Wednesday, November 20th, 2024 from 1:00pm-3:00pm, Eastern Standard Time. During this time you may leave a voicemail or send an email to support@asurint.com and we will respond as soon as possible.

We apologize for any inconvenience this may cause.

Nov 15, 06:48 EST
Nov 19, 2024
Resolved - This incident has been resolved.
Nov 19, 12:37 EST
Investigating - Clients may experience intermittent delays when reaching out to client Support. Please reach out to support@asurint.com if you are unable to contact Customer Service via Chat and Phone.
Nov 18, 12:05 EST
Nov 18, 2024

Unresolved incidents: Missouri MVR Delays, Delays in Bibb, Georgia.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Unresolved incident: Delays in California.

Nov 14, 2024
Nov 13, 2024

No incidents reported.

Nov 12, 2024
Resolved - This incident has been resolved.
Nov 12, 14:38 EST
Monitoring - Please expect extended turnaround times in Richmond County due to court delays. We will continue to provide updates.
Oct 31, 15:12 EDT
Resolved - This incident has been resolved.
Nov 12, 14:34 EST
Identified - The Missouri DMV will be down November 5, 2024 through November 11, 2024 for a system upgrade. During this time, all Missouri MVR requests will be held for processing until the system has been restored.
Nov 6, 14:00 EST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 22:27 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:01 EST
Scheduled - We want to make you aware that this November 7th from 9:00 PM - 11:00 PM EST, the Asurint team will be performing scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Nov 4, 11:48 EST
Completed - The scheduled maintenance has been completed.
Nov 7, 22:26 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 EST
Scheduled - We want to make you aware that this November 7th from 9:00 PM - 11:00 PM EDT, the Asurint team will be performing scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Oct 29, 13:23 EDT
Nov 6, 2024